678bat Privacy Policy
Your personal information is completely secure with us. This policy describes in detail how 678bat collects, uses, and keeps your data protected.
1. Introduction
678bat ("we", "our", "platform") is an online casino and betting service provider in Bangladesh. Your privacy is our highest priority. This privacy policy tells you how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it protected.
This policy applies to all services, websites, and mobile platforms of 678bat. We reserve the right to change this policy at any time, and any changes will be published on the website.
2. What Information We Collect
We collect various types of information when you register an account and use our services on 678bat. This information is used to provide you with the best service and to keep our platform secure.
Personally Identifiable Information
- Full name (Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
- Residential address
Financial Information
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and transaction records
We never store your full payment card number or bank password.
Technical and Usage Information
- IP address and device information
- Browser type and version
- Login time and date
- Cookies and session data
- Activity logs on the platform
3. Purpose of Using Your Information
678bat uses your information only for specific and legitimate purposes. The main reasons we use your information are listed below:
Account Management
Your information is used to register, verify, and keep your account active. This information is required to complete the KYC process and ensure secure login.
Processing Financial Transactions
Financial information is used to process deposits and withdrawals and to maintain transaction history. Every transaction is processed through secure channels.
Fraud Prevention
Technical information is used to protect our platform from fraudulent activity and to ensure the security of all players.
Customer Support
Our 24/7 live chat team verifies your information to resolve your issues and provide the right assistance.
Service Improvement
Usage information is analyzed to improve the platform experience and to introduce new features.
Promotional Communication
Your contact information is used to notify you about bonus offers, promotions, and important updates. You can opt out of these communications at any time.
4. Cookies and Tracking
The 678bat website uses cookies and similar technologies. Cookies are small data files stored in your browser that help us remember your visit and personalize your experience.
Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand platform usage — completely anonymous.
5. Information Sharing and Disclosure
678bat never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Provider Partners
Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology providers, and security service providers who assist in operating our platform. These partners are contractually bound to comply with our privacy standards.
Legal Requirements
We may be required to disclose information in accordance with applicable law due to legal obligations, court orders, or government directives. Such disclosure will always be limited to the minimum amount necessary.
Fraud and Security
Information may be shared where necessary to detect and prevent fraudulent activity and to comply with anti-money laundering laws.
6. Data Security Measures
678bat uses industry-standard security measures to keep your information protected. Our security infrastructure is continuously monitored and updated.
SSL Encryption
All data transmissions are protected by SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Two-Factor Authentication
Two-factor authentication is used for account access.
Regular Audits
Security measures are regularly audited and tested.
7. Data Retention Period
678bat retains your information only for as long as it is needed. We consider the following factors when determining how long to retain information:
- Active Accounts: Information is retained for the entire period the account remains active.
- Inactive Accounts: Retained from the date of last activity for the period required by applicable law.
- Financial Records: May be retained for a longer period to meet legal and regulatory requirements.
- Disputed Matters: Relevant information is retained until any ongoing dispute or legal proceeding is resolved.
Once the necessary period has passed, we securely delete or anonymize your information so that it can no longer be linked to any individual.
8. Your Rights
You have certain important rights regarding your personal information. 678bat respects these rights and helps you exercise them.
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
If any of your information is incorrect or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, although this may not be possible where legal obligations apply.
Right to Restrict Processing
You may request that the processing of your information be restricted. Necessary legal and security-related processing may continue.
Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or messages, contact us or use the unsubscribe option in the email.
Right to Data Portability
You have the right to request that the information you have provided be made available in a common, structured format.
To exercise any of the above rights, contact our support team via live chat or email. We will process your request as quickly as possible.
9. Protection of Minors' Information
678bat is for people aged 21 and over only. We do not knowingly collect personal information from any minor. If a person under the age of 21 attempts to create an account, the registration process will not be completed.
If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.
10. Policy Changes and Updates
678bat may review and update this privacy policy from time to time. When changes are made:
- The updated policy will be published on the website and the "Last Updated" date will change.
- For significant changes, a notification may be sent to the registered email address.
- Continued use of the platform after changes are made will be considered acceptance of the new policy.
- We recommend that you visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our dedicated support team is ready to assist with any privacy-related matter.
Contact the Privacy Team
24/7 live chat support in Bengali
[email protected]
We will respond to your request as quickly as possible
We also encourage you to read our Terms and Conditions and Responsible Gaming Policy. Together, these documents form the overall framework for your experience on our platform.